Privacy Policy

How we protect and handle your data

Last Updated: March 2026

Introduction

Local Lead HQ LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Local Lead HQ, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create an account or register for our services
  • Complete your profile or business information
  • Add leads, contacts, or customer information
  • Upload files or documents
  • Contact our support team
  • Subscribe to our newsletter or communications

This information may include your name, email address, phone number, business name, address, payment information, and any other details you choose to provide.

Information Collected Automatically

When you access our services, we automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Pages visited and time spent on each page
  • Referring website or source
  • Device type and operating system
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as Google Local Services Ads, Facebook Lead Ads, Yelp, and other lead sources. This information is limited to what you authorize us to access.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending promotional communications (with your consent)
  • Responding to your inquiries and providing customer support
  • Analyzing usage patterns to improve user experience
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations
  • Personalizing your experience with our services

Data Storage and Security

Data Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Data stored on our servers is encrypted using AES-256 encryption.

Server Security: Our servers are hosted on secure, redundant infrastructure with 99.9% uptime guarantee. We implement firewalls, intrusion detection systems, and regular security audits.

Access Controls: Only authorized personnel have access to your data, and access is restricted based on the principle of least privilege. All employees sign confidentiality agreements.

Backups: We maintain regular automated backups of all data to ensure recovery in case of data loss or system failure.

Data Retention: We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time, subject to legal obligations.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Payment processors (for billing and subscription management)
  • Cloud hosting providers (for data storage and infrastructure)
  • Analytics providers (for usage insights)
  • Email service providers (for communications)
  • Lead source integrations (only data you authorize)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our services.

Types of Cookies:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how users interact with our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to track advertising effectiveness

You can control cookie settings through your browser preferences, though disabling cookies may affect functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you
  • Right to Correction: You can request that we correct inaccurate or incomplete information
  • Right to Deletion: You can request that we delete your personal information
  • Right to Opt-Out: You can opt out of marketing communications at any time
  • Right to Data Portability: You can request your data in a portable format
  • Right to Withdraw Consent: You can withdraw consent for data processing

To exercise any of these rights, please contact us at privacy@localleadhq.com with your request.

GDPR and CCPA Compliance

GDPR: If you are located in the European Union, we comply with the General Data Protection Regulation (GDPR). We only process personal data with a lawful basis and provide transparency about our data practices.

CCPA: If you are a California resident, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, used, shared, and deleted.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Local Lead HQ LLC
Email: privacy@localleadhq.com
Address: 123 Business Plaza, Suite 100, Tech City, TC 12345
Phone: (555) 123-4567

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.